Cairn Harmony Support Center
Last updated: September 2026
Welcome to the Cairn Harmony Help & Support Center. If you have any inquiries, technical questions, or need assistance troubleshooting issues, our team is here to assist you.
1. Direct Support Channels
For immediate technical support or feature requests, contact us via email:
- Support Email: [email protected]
- Response Window: Within 24 - 48 business hours.
- Helpful Info: Please include your iPhone model, current iOS version, and relevant screenshots if reporting a bug.
2. Troubleshooting Common Inquiries
• Restoring Previous Purchases
If you previously purchased Cairn Plus or the Lifetime Pass and reinstalled the app on a new device:
- Open Settings inside Cairn Harmony.
- Tap on Plus Upgrade / Status and select "Restore Purchases".
- Ensure you are signed in with the same Apple ID used to make the original purchase.
• iCloud Synchronization (E2EE)
Cairn Harmony synchronizes records securely via your personal iCloud Private Database:
- Open iPhone Settings > [Your Apple ID] > iCloud and confirm that iCloud Drive is enabled.
- Ensure sufficient free space remains in your iCloud storage quota.
- When transitioning to a new device, keep the app open on the original phone briefly to complete syncing pending entries.
• Camera Permissions for OCR Scanning
If the camera does not launch when scanning receipts, navigate to iPhone Settings > Cairn Harmony > Camera and toggle access ON.
• Apple Health (HealthKit) Integration
To grant or modify access to step counts and sleep records, visit iPhone Settings > Privacy & Security > Health > Cairn Harmony.
3. Managing Subscriptions & Cancellations
All in-app purchases and subscriptions are handled securely through Apple App Store services. You can manage or cancel your subscription at any time:
- Open the App Store app on your iPhone.
- Tap your profile avatar in the upper-right corner.
- Tap Subscriptions > Select Cairn Harmony > Tap Cancel Subscription.